Speed, accuracy and efficiency. The VICS MBA system will allow your customer service representatives (CSR's) to enter orders more quickly, provide more information to your customers, faster, and more efficiently than ever before.

Intelligent search engines will find customers quickly, even if they are misspelled. Up to six sizes, with stock quantities, are displayed on the order entry screen. You can enter item counts each or by dozen. The system will automatically convert to dozens.

One click away is the stock availability matrix by case, dozen, and each, or however you set your price breaks, for that style. Another click shows purchase order information. When an order is cancelled and replaced, a new order is generated with the original information automaticlly, while keeping a full audit trail of cancelled orders.

With our multi-tasking function, your CSR's can access any section of any module for which they have security, with just one keystroke. The system will automatically determine the best location to ship from, the most cost efficient shipping method, and compute the total COD amount on the last Order Entry screen. Estimated delivery dates will even be displayed.

Callbacks and talk times are minimized. Flexible dollar limits on particular types of orders, such as COD's, and user-defined notification of past due accounts will reduce bad debt, while avoiding unnecessary notification if an account is $3 past due.

Extensive use of pop-up menus and options, and help screens, flatten the program's learning curve. Consistent function key shortcuts from module to module further facilitate quick learning and fast data entry and queries.